Details
March 17, 2022
2022 Annual Housing Professionals Webinar Series
Deep Dive for Facility Managers One-Day webinar on Thursday, March 17
Virtual Webinar Series Offered by LeadingAge New York
2022 Annual Housing Professionals
Deep Dive for Facility Managers One-Day Webinar
Thursday, March 17
Offered by LeadingAge New York
Hear talks about the industry as impacted by the COVID-19 pandemic by nationally-renowned speakers and property management experts. Come up to speed on best practices and the latest changes in regulatory and compliance requirements. Gain information and ideas you can put into practice immediately!
Plus, this series is approved as a Housing and Urban Development (HUD) and Division of Housing and Community Renewal (DHCR) allowable expense.
WHO SHOULD ATTEND?
All affordable senior housing professionals including Property and Facility Managers, Housing Management Leaders and Service Coordinators.
FACILITY MANAGERS – CAN’T ATTEND THE FULL SERIES?
Don’t miss the Deep Dive for Facility Managers One-Day webinar on Thursday, March 17!
$69 LeadingAge New York member/non-member Fee includes access to webinar and online materials for the single day.
Go to the registration link and select the March 17 only option.
Click here for more webinar series information.
Thursday, March 17, 2022
9 – 10:30 am
New REAC Rules – An Update on REAC Inspections in 2022
As a new team settles in at HUD, affordable housing operators wait to see if the continued shift from REAC toward the new NSPIRE protocols continue apace, and in the meantime, what becomes of REAC post-pandemic? Get up-to-the minute briefing on these and related HUD physical compliance issues.
Scott Precourt, President/CEO
U.S. Housing Consultants, Chichester, NH
11 am – 12 noon
Fair Housing for Maintenance Professionals
Few things can be as time consuming, exasperating, and as expensive as defending a Fair Housing complaint. This session will give a general overview of Fair Housing legislation history and will identify the seven federally protected classes. Maintenance staff will learn how to avoid Fair Housing inconsistencies that are often unintentionally encountered when dealing with residents, and how an “innocent comment” can turn into a discrimination complaint. We will also discuss how to be “reasonable” with reasonable accommodation requests while following your policies and procedures to maintain consistency. Practical communication guidelines and other day-to-day issues that can lead to Fair Housing complaints will be covered.
Heather Wezensky, CPO™, FHC™, SHCM™, AHM (she / her / hers), Senior Vice President
Seldin Company | STAR Compliance Consulting, Omaha, NE
1:30 – 2:30 pm
Hoarding and Section 504 Reasonable Accommodations
Federal, state, and local Fair Housing laws have not changed over the past few years; however, the challenges we face staying in compliance has changed. This is especially the case when it comes to processing with reasonable accommodations and Section 504 requests for residents with Hoarding Disorder. Join us as we discuss, how we effectively address such requests, given that some of the tools we would standardly use may not be available to us. We will discuss how we have had to significantly change our business operations in order to maintain the health and safety of staff and residents and comply with required and recommended practices. Lastly, you’ll get tips and tricks to help you successfully communicate with your residents while maintain compliance with the regulations.
Heather Wezensky, CPO™, FHC™, SHCM™, AHM (she / her / hers), Senior Vice President
Seldin Company | STAR Compliance Consulting, Omaha, NE
3 – 4 pm
How to Handle Difficult Conversations: Introducing the Behavioral Adjustment Techniques (BAT) Communication Strategies
Because of the very nature of working within a housing community, some interactions between individuals can be very difficult to deal with. Engaging in these situations, already primed for a confrontation, can only serve to heighten the tensions, and make the situation worse. This workshop will introduce participants to the BAT program of communication skills. Maintaining a confident, positive demeanor is essential to having difficult conversations and focusing on a healthy outcome.
Francis Battisti, MSW, Ph.D.
Battisti Management Affiliates, Binghamton, NY
To view program brochure, click on image below.
Registration Information
COST: Deep Dive for Facility Managers One-Day webinar on Thursday, March 17:
$69 LeadingAge New York member/non-member
Fee includes access to webinar and online materials for the single day.
Click here to register for this series today!
PAYMENT INFORMATION:
We accept Visa, MasterCard, American Express, and Discover. Check payments can be accommodated; however, registration will not be complete until payment is received. Full payment must be received before the start of the program to ensure your access to the webinars and materials.
CANCELLATIONS:
There are no cancellations permitted for this webinar series. Those who are registered and do not attend will not receive refunds.
REQUIREMENTS FOR WEBINAR SESSIONS:
You will need a desktop or laptop computer with high-speed internet access, speakers (microphone optional) and the latest version of Zoom installed. We recommend using Google Chrome for your internet browser. The webinars will be hosted via Zoom. If you would like to familiarize yourself with the logistics of attending a Zoom webinar, please visit the Zoom Help Center.
Connection information will be sent to the email address used for registration and will come from Zoom at
no-reply@zoom.us.
If there are materials relating to a specific session, they will be emailed to you in the days prior to each program.
CERTIFICATE OF ATTENDANCE
Certificates of attendance will be provided via email following the conference.
QUESTIONS:
Contact Cathy Bongermino at 518.867.8383 or edu@leadingageny.org.